About Martha Story

EXPERIENCE

Prior to getting licensed as a Realtor I worked for over 15 years in Customer Service related positions. I was employed for 11 years with Anthem Blue Cross Shield and 5 years with Verizon. I held numerous positions in both companies. Most recently, I was a second level substitute with the Customer Care CLEC division of Verizon. My duties were handling priority escalations, which were service related troubles which had not been resolved to the customer's satisfaction. Resolving these troubles were crucial since sometimes the customer was experiencing no dial tone, resulting in no phone or data service. Duties included submitting the trouble ticket and coordinating repair with field supervisors, technicians, central frame supervisors, and switch facility technicians, while keeping the customer informed of all progress until resolution. This progression can be compared to following a real estate transaction through numerous steps, while keeping everyone informed, and resulting in settlement and home ownership.

Hold an active Real Estate License in the Commonwealth of Virginia

Member of the National Association of Realtors - NAR

Member of the Richmond Association of Realtors - RAR

An Associates Degree as a Paralegal

My Client-First Philosophy

There are many qualities and skills that go into being an excellent real estate professional - integrity, in-depth community and market knowledge, marketing savvy, and effective negotiation skills. No matter the industry customer/client service is most important, especially when you rely heavily on referrals from satisfied clients.  I want to be your Real Estate resource, so when you have questions or need information, you will think to call me.   

That said, in my experience as a real estate professional, I've also found that providing the very best service is essentially about putting my clients first. This means keeping myself accessible, being a good listener as well as a good communicator, and responding quickly to your needs.

This "client first" philosophy has always been my approach and it requires me to continually improve my skills and ways of doing business. In addition, I've found that the latest technologies are enabling me to do everything I've always done, only much more quickly and efficiently.

So when you decide that you'd like to buy or sell a home in the Greater Richmond & Fort Lee area, please contact me by phone or email. 

Hablo espaZol y te puedo ayudar encontrar esa casa especial. Me encanta ayudar personas como tu encontrar una casa y podor hacer la su hogar. Creci con un padre en el militar y nos movimos mucho. Entiendo que puedo ser muy estresante. Yo mantengo que la comunicación es numero uno para poner mis clientes primero. Así puedo reducir alguna ansiedad que tengan durante este proceso. Por favor ponte en contacto con migo para que yo pueda ayuder te. Llama me por teléfono o por correo electrónico.

I am committed to serving you with honesty and integrity. I stand committed to these ideals because I am not in it for the fast sale, I want to be your REALTOR FOR LIFE!